Refund policy

Last updated: June 29,2026

1. Overview

We want every customer to have a positive shopping experience.

This Return & Refund Policy applies to all orders placed on our website, including international orders shipped to the European Union and other countries.

By placing an order, you agree to the terms outlined below.

2. EU Right of Withdrawal (14-Day Return Right)

For customers located in the European Union, you have the legal right to withdraw from your purchase within 14 days from the date of delivery, without providing any reason.

To exercise this right, you must notify us within the withdrawal period.

To be eligible for a return:

  • The item must be in original condition
  • The item must be unused, unworn, and unwashed
  • All original packaging, labels, and accessories must be included

3. Return Eligibility

To ensure a smooth return process, please note:

  • Returns must be requested before sending items back
  • Items that are returned without prior approval may not be accepted
  • We reserve the right to refuse returns that do not meet return conditions

4. Non-Returnable Items

For hygiene, safety, or product integrity reasons, certain items may not be eligible for return, including:

  • Customized or personalized items
  • Items marked as final sale (if applicable)
  • Hygiene-sensitive products (if applicable)

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days

Please note:

  • Shipping fees are non-refundable unless the item is defective or incorrect
  • Original transaction fees (if any) may not be refundable depending on payment provider policies

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 48 hours of delivery
  • Provide clear photos or video evidence
  • We will review the issue and offer a replacement or refund where appropriate

7. Order Issues & Resolution First Policy 

Before opening a payment dispute or chargeback, we kindly ask customers to contact us directly.

We are committed to resolving all issues fairly and efficiently.

In most cases, issues can be resolved much faster through direct communication than through bank or PayPal disputes.

8. Chargebacks & Disputes

If a chargeback or dispute is opened without prior contact:

  • The resolution process may be delayed
  • We will provide all transaction, shipping, and communication records to the payment provider

We encourage customers to contact us first so we can resolve issues amicably.

9. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking

10. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card company or payment provider (processing time may vary)
  3. If still unresolved, contact us for assistance

11. Cancellations

Orders can only be cancelled within 12 hours of purchase.

After this period, orders may already be processed or shipped and cannot be cancelled.

12. Contact Us

For any questions regarding returns or refunds, please contact:

info@jiumointernational.com