Terms of service

Last updated: June 29, 2026

1. Company Information

This website is operated by:

Company Name: Zhejiang Jiumo international Cultural Tourism Technology Co.,Ltd
Address: Room 405, Building 108, Chunhe Road, Binhu Street, Nan Taihu New District, Huzhou City, Zhejiang Province, China
Contact Email: info@jiumointernational.com

By accessing or purchasing from our website, you agree to be bound by these Terms of Service.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission.

3. Products and Services

All products listed on our website are subject to availability.

We reserve the right to:

  • Modify or discontinue products without notice
  • Limit quantities per order or per customer
  • Refuse or cancel orders in case of suspected fraud or abuse

Product descriptions, images, and pricing are provided as accurately as possible but may contain minor errors.

4. Pricing and Payment

All prices are displayed in [currency].

We accept payments via secure third-party payment providers (e.g., Shopify Payments, PayPal, Stripe).

We reserve the right to cancel orders in case of pricing errors or payment issues.

5. Shipping Policy (Cross-border Notice)

We ship internationally, including to European countries.

Estimated delivery times are:

  • Standard shipping: 7–20 business days (varies by destination)

Please note:

  • Delivery times are estimates only and not guaranteed
  • Delays may occur due to customs, logistics, or force majeure events
  • We are not responsible for delays caused by customs clearance processes

6. Customs, Duties and Taxes (IMPORTANT for EU)

For international orders:

  • Customers may be responsible for import duties, VAT, or customs fees depending on their country regulations
  • These charges are not included in product price or shipping cost unless explicitly stated

We are not responsible for customs delays or additional charges imposed by local authorities.

7. Returns and Refunds (EU compliant structure)

We offer returns in accordance with applicable EU consumer protection laws.

EU customers have the right to withdraw from purchase within 14 days of receiving the goods.

To be eligible for return:

  • Item must be unused and in original packaging
  • Return request must be submitted within the legal return period

Non-returnable items may include:

  • Perishable goods
  • Customized products
  • Hygiene-sensitive items (if applicable)

Refunds will be processed after inspection of returned items.

8. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, it cannot be cancelled and must follow the return process.

9. Limitation of Liability

We are not liable for:

  • Indirect or consequential damages
  • Losses caused by shipping delays
  • Customs or import issues
  • Misuse of products

Our maximum liability is limited to the amount paid for the product.

10. Intellectual Property

All content on this website (text, images, logos, designs) is the property of the company and may not be used without permission.

11. Privacy Policy

Please refer to our Privacy Policy for information on how we collect and use personal data.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable international e-commerce regulations and the laws of the seller’s country of registration, unless otherwise required by mandatory consumer protection laws in the buyer’s country.

13. Contact Information

For any questions regarding these Terms, please contact us at:

info@jiumointernational.com