Shipping policy

Last updated: June 29,2026

1. Overview

We are committed to delivering your order as quickly and reliably as possible.

This Shipping Policy applies to all international orders, including shipments to European Union countries and other global destinations.

By placing an order on our website, you agree to the terms outlined below.

2. Shipping Coverage

We ship worldwide, including but not limited to:

  • European Union countries
  • United Kingdom
  • United States
  • Canada
  • Australia
  • Other international destinations

Shipping availability may vary depending on product and logistics conditions.

3. Processing Time

All orders are typically processed within:

  • 1–3 business days

Processing time refers to order verification, preparation, and packaging before shipment.

During peak seasons or promotional periods, processing times may be slightly extended.

4. Delivery Time (Estimated)

Estimated delivery times are as follows:

  • Europe: 7–15 business days
  • Other international regions: 10–20 business days

Please note:

Delivery times are estimates only and are not guaranteed.

Actual delivery time may vary depending on destination, customs clearance, and local carrier performance.

5. Shipping Methods

We work with international logistics providers and fulfillment partners to ensure reliable delivery.

Shipping methods may vary depending on destination and order type.

6. Tracking Information

Once your order has been shipped:

  • A tracking number will be provided via email
  • Tracking information may take 24–72 hours to become active in carrier systems

7. Customs, Duties & Import Taxes 

For international orders:

  • Import duties, VAT, and customs fees may apply depending on your country’s regulations
  • These charges are not included in product or shipping prices unless explicitly stated

Customers are responsible for any customs or import fees required by local authorities.

We are not responsible for customs delays or clearance issues.

8. Shipping Delays 

Delays may occur due to factors beyond our control, including:

  • Customs inspections
  • Carrier delays
  • Weather conditions
  • Public holidays or peak seasons
  • Global logistics disruptions

We are not responsible for delays caused by third-party carriers or customs authorities.

However, we will always assist you in tracking and resolving shipping issues.

9. Lost or Missing Packages 

If your order has not arrived within the estimated delivery time:

  • Please contact us for assistance
  • We will initiate an investigation with the carrier
  • If the package is confirmed lost in transit, we will offer a replacement or refund depending on the situation

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for:

  • Orders shipped to incorrect or incomplete addresses provided by the customer
  • Delays or losses caused by incorrect address information
  • Packages returned due to address errors

If a package is returned due to incorrect information, reshipping fees may apply.

11. Order Changes & Cancellation

Orders can only be modified or cancelled within 12 hours of purchase.

After this period, orders may already be processed or shipped and cannot be changed or cancelled.

12. Contact Information

If you have any questions about shipping or delivery, please contact us:

info@jiumointernational.com